Hi. I don’t know where to start. John and Tidal wave his company were and still are a blessing from my Lord. One morning in January of this year I went down stairs and stepped in a puddle of water it was flooded. I also passed out. This was the second one in less than a year. I stood there for a minute and just cried. All I could think of was my insurance company may not take care of it a second time even if it was for a different leak. The last claim they paid out $23,000 for the repair of the water heater. This time it was soft tissue problem. Started from the first floor bathroom and the pipe outside the front of the house down to the basement. They took up the flooring in the dining room,bathroom,sitting room and the small hallway and replaced them after the plumbing was fixed. Then all the carpet in the basement where there was two other rooms. I was so scared, all this work. What if they didn’t pay. John kept saying don’t worry about it. But that’s all I could think about. Even Billy , their adjuster kept saying. If John said don’t worry then don’t worry. Anyway. The total came to $47,034.75. My heart and jaw hit the floor at the same time. Once again I called John. When they submitted the claim to the insurance company. The sent a check for $5000.00. I sent the check to Tidal Wave about a week later I got a letter from an attorney. I won’t get into what the letter said but, the long and the short is I was going to lose my house. I was so upset I called John. And told him please I don’t want to lose my house. He Said don’t worry he’ll take care of it. He said call this number do what she advise you to do. Her Name is Ms. Cathy Panagakis. I did what her and John said to do. That was 4 months ago. John and his crew did a wonderful,beautiful job on my home. It was done timely and accurately. I don’t know what I would have done without him. He was all business, but at the same time the kindest person I have ever met. I’m 69 years old. He treated as a person not just a client. He put my mind and soul at ease. Don’t worry he said its going to be ok. I got an email from Cathy yesterday. Great news the insurance company is paying the claim. I cried. Thanked my Lord first the Cathy and John. So if you ever need restoration call Tidal Wave Response and ask for John. I can’t thank him enough. My GOD bless him his family and team.

John Mayer, Principal of Tidal Wave Response, and his project management team, lead by Colin Galubinski, has completed the restoration of my home in record time. The work included, but was not limited to the following: 1) Professional water leak detection 2) Professional plumbing that removed the concrete slab and backfill material, found and repaired the PEX cold water pipe 3) Backfilled and placed concrete to finish grade 4) Packed the furniture to storage. Restored the furniture without incident nor damage. 5) Dehumidified and removed the damaged carpet and hardwoods. 6) Cleaned the concrete surface and installed the new hardwoods. 7) Removed and replaced the sheetrock, base and shoe molding 8) Painted all base shoe molding surfaces 9) Painted all walls that were affected by the water leak. 10) Cleaned the house, including inside cabinets and shelves. The project was completed in a highly professional manner to my complete satisfaction! I would highly recommend Tidal Wave Response for your next restoration project!

I have worked in sales and also have experience in launching my own business. It is rare that you find a company that genuinely has your best interest in mind. Not only was John helpful outside of his business’ expertise, but he sent Chris to do a *free* evaluation of our water damage. John and Chris were both genuine and personable. They cared about what our situation was and they weren’t looking to get any sort of “fee” for their time. These are the kind of people you trust to handle big, catastrophic water damage to. I have previously had to deal with mold (we have 5 kids, young kids), floors being ripped out, islands replaced, commercial cans, etc as if that wasn’t enough I had to deal with deciphering selfish business after selfish business. This is NOT Tidal Wave Response. Chris knew I was worried about the possibility of mold and took the time to show me there was no mold and no issue with such. Those are the kind of people you want to do business with, because let’s face it - when you own a home you’re going to deal with water damage at some point. Chris asked *real* questions, he had no motive for getting a “win,” he was simply here to help. The same goes for John! What company can you contact now and get the direct owner? 10/10 all day long. They will become a first point of contact for anything water damage related!

While others might categorize John as a fast talker, but on the other hand. I saw a man that's passionate about his business and willing to help others elevate their present situation. In early December 2022, our laundry room floor and wall got water damaged due to leakage from the hotline pipe, and other rooms got impacted due to water spreading. So, I reached out to John and he assured me they'll do everything within their power to get our house done before Christmas day. Boy was he right! John and the tidalwave response team were professional, helpful and got our water damage floors dried out through mitigation and walls were fixed and all looking better than before. In addition, all the floors were replaced throughout the whole house in just 2 1/2weeks and we were able to enjoy Christmas day with our family. I'm happy to have listened to John and grateful to the whole team @Tidalwave for helping when all hope was lost.

We did not plan to renovate our terrace level but when the hot water heater leaked and flooded the entire area, Tidal Wave was recommended to us by the plumber who installed the new hot water heater. John, the owner was at our house the same evening and mitigation started early the next morning. The crew professionally removed wet drywall, flooring, and baseboard. Fans and dehumidifiers ran for several days and then the fun began. With Colin's help we were able to choose updated flooring, repaint a color of our choice, and new trim was installed. Everything was completed professionally. If you're ever in an emergency situation from water damage, don't despair. This company will hold your hand through the entire process and make it as easy as possible.

Wow incredible company! I had a water damage that destroyed my entire main level. John and his team are very quick and efficient. When I was looking on google, tidal wave response was the only water restoration company with a 5 star review. Highly recommended using tidal wave response!!

I had a flood in my downstairs living room. It was devastating. John with Tidal wave was very professional. He had his team show up immediately to get the job done. Great work Tidal Wave. I'm definitely going to refer you to others.

Thank Goodness !!! Johnny on the spot! We had a pipe ruptured in the ceiling and we were looking for a 5 Star Rated Water Restoration company . Johnny came out with a Thermal Camera and found the pipe spraying behind the wall. I wish I would have called him sooner . My wood floors were so damaged by the water, they all will need to be replaced. We highly recommended Johnny with Tidal Wave. Very knowledgeable and even helped us start a claim with our insurance ..

Had a shaky start with this particular project but I must say the owner took charge and corrected all the remaining issues. I will say that this particular job was the absolute worst I have taken on in 45 yrs. My hat is off to Mike and his crew and Allan was superb in making sure everything was done correctly. Thank you for your follow-up on this project guys. And Allan thank you especially for your thoroughness in making sure it was completed correctly.

Unfortunately, my water heater was old, cracked, and leaking water onto the supported area in my garage. I needed to replace the water heater with a new one, but the plumber told me that in order to meet the city code, I would have to handle the water damage first. I called out tidal wave (who I’ve worked with before), and they came out the very next day to cut out the affected area and treat for mold. This is my second issue with water in my house and tidal wave has taken care of both issues. They are fast, reliable, and get the job done correctly. Definitely would recommend!