Water, Fire & Sewage
Damage Restoration

Tidal Wave Response

E4, London

5.0 535 reviews

• Lindsay Baldwin ★★★★★ 4 months ago
  Tidal Wave was the second company that I dealt with after we had a slab leak under our hardwood flooring. The first company dropped the ball (and dragged their feet for 3 months) so my insurance adjuster gave me the number of Tidal Wave … More Response so I gave them a call.
  Johnny got me scheduled with Billy within 2 days of our initial phone conversation. Billy is very kind and explained the entire process to us in detail. He even shocked me when he said they would only need a week to get the job done! (The other company told me 3 weeks).
  Everyone I encountered was very kind and professional and they treated our home and belongings with care. They also delivered on their promise of 1 week for completion and I was thrilled! Our new floors are beautiful and our slab leak is now behind us.
  I am keeping their information for any future leaks/restoration needs we may have. If I could leave more than five stars I would!
• Cedric Floyd ★★★★★ 5 months ago
  I was totally impressed with the professionalism and attentiveness both Colin and John showed toward my Claim/Project. I was made aware of each detail from the start (Mitigation) through the final task (Bathroom Vanity). We agreed on cost … More to service concessions. All of my concerns were addressed promptly and efficiently, I am very well pleased. I will always refer Colin/John/Tidal Wave, to everyone I know that could use their service.
• Lauren Underwood ★★★★★ 2 months ago
  I cannot say enough good things about Tidal Wave. Forrest and John came out first thing Monday morning after we noticed water in our kitchen ceiling over the weekend. They were extremely thorough, detailed and professional. In less than … More 10 minutes they had figured out where the water was and had a plan to move forward. We are looking forward to having this issue resolved and cannot thank Tidal Wave enough!
• Amanda Whisnant ★★★★★ 2 months ago
  David handled our pack out and did an amazing job. He was both personal and professional, taking great care of all of our belongings. He communicated with us every step of the way ensuring we were informed throughout the process. David … More and his team carefully wrapped all items and went above and beyond by helping us to place everything back where it belonged. David's hands on approach attention to detail and commitment to making the process smooth for us were truly commendable.
• Tina Robbins ★★★★★ 2 weeks ago
  I had a major emergency water issue in my brand-new home before I even moved in, and I can’t thank Tidal Wave enough for their incredible support! After my first call to the builder yielded little urgency regarding the water damage caused … More by a broken condensation pipe, I quickly reached out to Tidal Wave.
  Billy was outstanding! He jumped into his SUV while we were on the phone and arrived at my home in just 15 minutes. He assessed the extensive
  water damage with professionalism and urgency.
  Billy, along with the owner, John, wasted no time in deploying a crew to tackle the situation. They removed all the soaked attic insulation and addressed damage to the hardwood floors and family room ceiling. They set up industrial dehumidifiers and blowers throughout the entire house, ensuring everything was dried out properly.
  I am so grateful for their prompt and thorough service during such a stressful time. Tidal Wave truly exceeded my expectations, and I highly recommend them to anyone in need of water damage restoration. Five stars without a doubt!
  Thanks so much!
  Tina Robbins
  Broker & CEO
  Robbins Realty
• Sria Pathre ★★★★★ 3 weeks ago
  ⭐️⭐️⭐️⭐️⭐️
  I can’t recommend Tidal Wave enough! From start to finish, they went above and beyond with outstanding customer service. Their communication was top-notch—every question or concern I had was addressed promptly and clearly, making … More the entire process stress-free.
  The owner, John, personally visited to reassure us that everything would be taken care of—and his team truly delivered. Project Managers Colin and Michael was meticulous in setting clear expectations and walking us through every step. Their transparency and honesty gave me full confidence that my project was in great hands.
  They didn’t just handle the work—they also supported me through the entire claims process, taking the pressure off and making my life so much easier. The team managed everything efficiently and independently while keeping me informed every step of the way.
  If you’re looking for peace of mind and a contractor who truly puts the customer first, look no further. This team sets the bar for excellence!
• Gilnei Martins ★★★★★ 6 months ago
  I can’t say enough good things about my experience with Tidal Wave Response during the reconstruction process. From the very beginning, their team made everything so much easier during what was a very stressful time. After dealing with … More water damage in my home, I wasn’t sure what to expect, but Tidal Wave Response really exceeded my expectations in every way.
  Billy, in particular, was absolutely fantastic. From the first day, he was extremely professional and approachable. He took the time to explain each step of the reconstruction process in detail and kept me in the loop the entire time, which gave me a sense of confidence that everything was being handled properly. His expertise was evident in the quality of the work, and he made sure that nothing was overlooked. It’s clear that Billy truly cares about doing a great job, and that kind of dedication was really comforting to me as a homeowner.
  The team at Tidal Wave Response was not only skilled, but they were also incredibly respectful of my space and made sure to minimize disruption while they worked. The communication throughout the entire process was excellent—whether it was updates on progress, explaining what came next, or answering any questions I had, they were always quick to respond and very clear in their explanations.
  The reconstruction itself was done with such precision and care. The work was top-notch, and the results speak for themselves. My home looks as good as new, and I’m truly impressed with how they handled every detail.
  If you’re ever in need of reconstruction services after water damage, I wholeheartedly recommend Tidal Wave Response. They turned what could have been a nightmare into a smooth and even positive experience. And with professionals like Billy on the team, you can trust that you’re in great hands!
• Antonio Walker ★★★★★ 10 months ago
  We had a ruptured water pipe in our kitchen ceiling. They came in and completed the mitigation process fast, so we decided to stay with Tidal Wave to complete the job. John, Mike and Colin were very accommodating. When the LVP flooring … More that was brought out the first time didn’t match the sample that we were shown, we were able to choose flooring from a source of our choice. That made us feel like we were in control of our own rebuild. I would recommend these guys. They are good at what they do. 👌🏾
• Sylvia Cossio ★★★★★ 3 months ago
  We love working with Tidal Wave. We have been in service for over 5 years. They are the only company who responds quick and gets everything done fast and Dainty. They are extremely detailed with the products that are used and make sure … More to have everything with care and clean. You will not have dust from any wood or drywall after the job is finished. The owner John will make sure all are needs are satisfied.
• Joseph Hamilton ★★★★★ 3 months ago
  In how many businesses do you get to know the owner? John took the time to come to our home, assess the damage and assure us Tidal Wave would take care of helping us get back to normal. His staff were in constant contact with us on a daily … More basis, and did not leave until we were informed of the next steps. In no time Michael and Billy, two of his managers brought in teams and restored our home. Kudos to his restoration teams who made sure to put everything back together and clean.
• Donna Sharer ★★★★★ 4 months ago
  I recently worked with Tidal Wave Response on mitigation, repairs and restoration for my home after a water leak caused substantial damage to multiple floors. Johnny, Billy, Suzanne and the entire team were great to work with. They responded … More almost immediately after the leak was discovered and managed the project from beginning to end exceptionally well. Billy is an awesome, Top Notch Project Manager! They provide high quality service, response and support. I highly recommend them! Thank you Johnny, Billy and team for taking such good care of my home!
• Amanda McCurdy ★★★★★ 4 months ago
  Decided to go with Tidal Wave Response after another company dropped my condo project. And I’m so happy I did! Billy and his team are very professional and great at communicating. The work they did looks great, and I can’t say enough about … More my brand new floors. They’re gorgeous. I recommend going with Tidal Wave Response.
• Kadeja Edwards ★★★★★ 10 months ago
  Unfortunately, my water heater was old, cracked, and leaking water onto the supported area in my garage. I needed to replace the water heater with a new one, but the plumber told me that in order to meet the city code, I would have to handle … More the water damage first. I called out tidal wave (who I’ve worked with before), and they came out the very next day to cut out the affected area and treat for mold. This is my second issue with water in my house and tidal wave has taken care of both issues. They are fast, reliable, and get the job done correctly. Definitely would recommend!
• Xiaoping Sun ★★★★★ 5 months ago
  I had a pipe bust on 01/22/25 in my house, and water flooded to the entire first floor. Tidal Wave Response was asked to do mitigation and repair work. The crew got yo my house quickly, removed all damaged floor in the afternoon, and … More started drying in the evening. I worked with Mr. Billy Alford, he is very knowledgeable, friendly and helpful. He assured me the repair will be done quickly. By 02/05, all repairs are completed including painting and installation of good quality new floors for entire first floor. Mr. Alford and his crew did a very nice job, and their speed is absolutely amazing! I would highly recommend Tidal Wave!
• Steven Johnson ★★★★★ 7 months ago
  I had my 2nd slab leak in 6 months and Tidal Wave was recommended to me by my plumber. This is one of the best recommendations I have ever received. Johnny was very involved, attentive, and sympathetic to my situation even knowing that … More my job would not generate very much revenue for his company. He took time to sit down with me and discuss my options and make me feel better about my situation. He sent out his crew leader Michael who was a carbon copy of Johnny in terms of professionalism, kindness, and helpfulness. His crew that set up the drying equipment was wonderful as well. All of their leak detection and drying equipment is top of the line and fairly new so they are using the newest tech. If Google allowed me to give 10 stars I would. This company is highly recommended.
• Kindra Kurtis ★★★★★ 6 months ago
  Johnny and Hunter my project managers were amazing! So helpful, they explained everything in detail and made a bad situation easy to take care of. Also a shout out to Chris, David and his crew, the
  clean up was great! Thank you so much!!! … More 100% recommend these guys and company!
• Kevin Finn ★★★★★ a year ago
  My Experience with Tidalwave was great. I have already left a review on the dry out they did, but after Collin was really quick to setup the restoration. The subcontractors showed up on time, covered floors and were very respectful. They … More got the job done fast and it looks great. Added before on after pics. Will def use them again and recommend them to my friends.
• Pj jordy ★★★★★ a year ago
  Highly recommend John and a Tidal Wave. We had an emergency for a flooding in our basement, and after calling numerous places that showed no sense of urgency, John came out immediately without hesitation. Their team came out first thing … More the next morning without question and got to work. They explained the entire process with insurance and handled the claim with us. Very nice and professional. 10/10 recommend Tidal Wave.
• Linda Carrig ★★★★★ a year ago
  My brand new refrigerator’s water filter ruptured and poured water through the kitchen floor into the unfinished basement in my brand new vacant house! I discovered the flood in the middle of the night when I , by luck, dropped by to check … More on the air conditioner’s settings. What a mess… but Tidal Wave immediately came to my rescue! They worked seamlessly with my insurance company and got the house drying out before any additional damage could incur( like mold!)
  They carefully explained their process to me and for-filled all their plans for my house on time, with an expert crew in a neat and organized fashion. The house is , once again, functional and ready for its new family!
  Tidal Wave was a pleasure to deal with and I strongly recommend them to anyone facing
  a disaster and want their property protected and returned to a healthy, safe, functional condition.
• Valarie Nolan ★★★★★ a year ago
  After a broken pipe in my wall, Tidal Wave responded to my call that day and started repairs. They were very professional and efficient. The did a fantastic job of remodeling my home within a very short time. I was extremely pleased with … More all of the repairs they did and would highly recommend them to anyone needing a mitigation and remodeli got your home..
• Nicholle McKoy ★★★★★ a year ago
  Tidal Wave Response & Restoration is hands down, EXCELLENT. They DELIVER. Their response time was so prompt and professional when a pipe burst in my home because of the freeze back in January. They moved my furniture with great care … More and were extremely thorough with ensuring that my home was completely dry and could safety move onto being restored. Jon’s communication was fantastic as he kept me abreast as to what to expect during each phase and from the crew to their administration, EVERYONE is top tier! I’d highly recommend Tidal Wave and can’t thank them enough!
• Kim & Mike C ★★★★★ a year ago
  We had a water leak situation that originated from our kitchen sink that leaked under the floor and into the garage below. Tidal Wave took my call for help immediately and responded that same day by sending a crew of guys that were capable, … More courteous, and respectful. There was a crew manager that was on point and who ensured that he had a grasp on the situation and my expectations. The job was completed within hours and the crew left my home as neat as before they arrived. In addition, the owner, John, worked with me on the cost (as I was paying out of pocket). The fee for services was extremely reasonable and John even allowed me to pay the next day, after the service call, as a courtesy. I cannot say enough good things about Tidal Wave and how they conducted themselves. They exceeded my expectations and definitely put me as the customer first. I highly recommend them for restoration/home rescue work and would not hesitate to call them again should the need arise again.
• Anne Berman ★★★★★ a year ago
  We did not plan to renovate our terrace level but when the hot water heater leaked and flooded the entire area, Tidal Wave was recommended to us by the plumber who installed the new hot water heater. John, the owner was at our house the … More same evening and mitigation started early the next morning. The crew professionally removed wet drywall, flooring, and baseboard. Fans and dehumidifiers ran for several days and then the fun began.
  With Colin's help we were able to choose updated flooring, repaint a color of our choice, and new trim was installed. Everything was completed professionally. If you're ever in an emergency situation from water damage, don't despair. This company will hold your hand through the entire process and make it as easy as possible.
• Dyna Nelson ★★★★★ a year ago
  I am so incredibly thankful for Tidal Wave. I was so distraught with the flood in my home and I was so nervous about how everything was going to be handle but the guys that worked over there made everything simple and easy. I I now understand … More the beauty of having a one-stop shop with experience. I could never have it any other way after this!
• Robin Henry ★★★★★ a year ago
  Tidal Wave has been a great company to work with!! When my pipe burst in my bathroom flooding the entire home, they came to my house the same day, reassured me that they could help me and talked to the insurance company with me. They … More cleaned the affected areas extremely well. I am very pleased with them.
• Ashleigh Harris ★★★★★ a year ago
  Tidal Wave did a GREAT job on the mitigation and refurbishment of my basement after I had water damage! From the start, Johnny was very personable and attentive to my questions and needs, even though he was sick during my project. He made … More me a priority and I felt that. Billy was the project manager and did an excellent job with follow-up and management of the teams. I knew I could count on Billy to get the job done and to manage it well so that I didn’t have to. Lupé and Carlos did a wonderful job on the painting and drywall and were an absolute pleasure to be around! I even had them come back to do some more work after their initial project was complete. Leo also was very pleasant to work with as he installed new flooring, etc. on the project. When I had concerns about how the finished product looked, Leo made sure it met my expectations before it was marked as complete. I appreciated this greatly. Billy helped with the coordination of the whole project from start to finish. I would highly recommend Tidal Wave to friends and neighbors. This was my first major home project, and I’m sure I would have freaked out 15 times from the stress of it all, but with this team, that stress was drastically minimized. They scheduled me quickly, worked around my travel schedule, and completed my job ahead of schedule. I had several friends (more experienced home owners) visit during and after all the project work, and they commented on the great team I had doing this. The hard work was definitely noticed! Suzanne in the billing department was also exceptional with her attention to detail, follow-up, and clear communication and documentation. She answered my questions fully and was extremely patient with my ignorant questions being a first-timer. Kudos to this entire team! Thank you thank you thank YOU! -Ashleigh
• Evan Stalcup ★★★★★ a year ago
  John and Michael are great to work with. I have used them since 2015 on two different homes that I own. I also work in real estate and from time to time my clients need them, they are my first call! Great team all around.

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